Frequently Asked Questions
Common questions about Reminisca
Getting Started
A voice recording platform with AI transcription and translation. Record audio, get automatic transcripts, and organize recordings into searchable collections.
Record through your browser or app. Recordings are automatically transcribed and made searchable. Organize content into collections and control sharing permissions.
Any device with a microphone (computer, smartphone, or tablet). No special equipment required.
Yes. The free plan includes 5GB storage and 10 credits per month.
Credits & Pricing
Credits are used for AI features. Each plan includes monthly credits, and you can purchase additional credits anytime. 1 credit = 1 minute of transcription 1 credit = 2 minutes of translation 1 credit = 30 seconds of AI interview 5 credits = 1 AI editing session
50 credits: $10 100 credits: $18 250 credits: $40 500 credits: $75 1,000 credits: $140 Purchased credits never expire.
Yes. Cancel anytime. Your account remains active until the end of the billing period. Purchased credits remain in your account.
Family Plans
The Family Plan ($15/month) supports up to 5 contributors with shared storage (200GB) and credits (200/month). You can also add up to 25 view-only users.
Contributors can record and manage content. Viewers can only access recordings they're invited to view.
You control access per collection. Options: private, specific users, or all contributors and viewers.
Features
An AI that asks questions to guide your recording. It adapts based on your responses to help structure content.
50+ languages for transcription and translation, including English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Arabic, and Hindi.
Typically 95%+ accuracy for clear audio. Accuracy varies based on audio quality, accents, and background noise. Transcripts can be edited manually.
Storage & Data
Free: 5GB Personal: 50GB Family: 200GB Legacy: 1TB Additional storage available: 50GB ($5/mo), 200GB ($15/mo), or 500GB ($30/mo).
You have 90 days to export all data. After that, content may be deleted.
Yes. Enterprise-grade encryption for storage and transmission. Regular backups. No data sharing with third parties.
Technical
All modern browsers: Chrome, Firefox, Safari, and Edge on desktop, laptop, tablet, and mobile.
Family and Legacy plans can export to PDF/EPUB. All users can download original audio files.
Email support@reminisca.com or use the dashboard help chat. Response time: 24 hours (4 hours for Legacy plan users).